AA Roadside Assistance Contact Number
The AA Roadside Emergency Assistance number 0843 455 1187 is a direct dial number which connects you to the AA Roadside Assistance helpline.
About AA Roadside Assistance
If you’ve broken down it can be hard and often dangerous to stop.
Get your vehicle off the road if possible and warn other traffic by using your hazard warning lights, particularly if your vehicle is causing an obstruction.
Motorway hard shoulders are for emergency use only. You should only stop if it is a real emergency and you have no other choice. It’s best to try to drive to a safer place off the motorway if you can rather than stopping on the hard shoulder.
On a motorway with a hard shoulder
You must not stop on the hard shoulder to:
- go to the toilet
- use a mobile phone
- check a route or map
Step by step
If an emergency forces you to stop:
- pull on to the hard shoulder and stop as far to the left as possible with the wheels turned to the left
- leave your sidelights on and turn on the hazard warning lights
- get out of the vehicle by the left-hand door and make sure that all your passengers do the same
- leave animals in the vehicle or in an emergency, keep them under proper control on the verge
- if you have reflective jackets in the vehicle wear them – do not use a warning triangle on the hard shoulder
- make sure that passengers keep away from the carriageway and hard shoulder and children are kept under control – it is best to retreat up the bank, or behind a barrier if this is possible
- don’t attempt even simple repairs
Calling for help
Once in a safe place use a mobile phone to call the AA, making sure you can describe your location – look out for the new Driver Location Signs which will help us pinpoint your location and direction of travel, or there are reference numbers on all telephones and marker posts.
If you have a smart phone you can download the AA App, which uses the GPS function on the phone to find your exact location. With the simple touch of an icon both the call and the location are transferred to the AA Control Centre.
If you don’t have a mobile walk to an emergency telephone on your side of the carriageway – never attempt to cross the carriageway. Follow the arrows on the posts at the back of the hard shoulder – the phone is free and connects directly to the police/Highways Agency. Give full details to the police and tell them if you are a vulnerable motorist, such as a woman travelling alone.
If you feel at risk from another person, return to your vehicle by a left-hand door and lock all doors. Leave your vehicle again as soon as you feel this danger has passed.
Rejoining the carriageway
Build up speed on the hard shoulder and watch for a safe gap in the traffic before rejoining the carriageway. Be aware that other vehicles may be stationary on the hard shoulder.
If you can’t get across to the hard shoulder
- stopping on a running lane is extremely dangerous
- switch on your hazard warning lights
- don’t attempt to place any warning device on the carriageway
- leave the vehicle only when you can safely get clear of the carriageway
If you have a disability which prevents you from following the above then stay in your vehicle, keep your seatbelt on, switch on your hazard warning lights and use a mobile phone, if you have one, to contact the emergency services.
If you need to stop in an emergency on Smart motorways, where the hard shoulder has been converted for use as a permanent traffic lane:
Use an emergency refuge area, motorway service area or leave at the next junction.
If this is not possible try and get the vehicle off the carriageway, if it is safe to do so.
If there is no choice but to stop in a live lane;
- use hazard warning lights to help other drivers see you
- if you are in the left hand lane and it is safe to do so, exit the vehicle via the left hand door.Wait behind the barrier if possible.
- if you cannot exit the vehicle, do not feel it is safe to do so or there is no other place of relative safety, stay in the vehicle. Keep your seat belt on and dial ‘999’.
As soon as the highway operator is alerted, the regional control centre may use electronic signals to reduce speed limits and alert other drivers, and will dispatch a Traffic Officer to help protect the scene.
Lanes may also be closed to allow access for emergency vehicles, which can be any lane.
Contact the AA breakdown line on 0843 455 1187
The AA Roadside Assistance Breakdown Contact Number provided 0843 455 1187 is a direct dial number which connects you to the AA Roadside Assistance helpline. Calls to this number are charged at 5ppm from a BT landline. Charges may vary from other operators. Remember to get the bill payers permission before calling the HMRC self assessment contact number.